! We were first time home buyers, that needed a lot of guidance. She helped us navigate the market, all while answering the millions of questions we had in detail. We didn't have the smoothest closing, and she fought to make sure we got the right deal! We also LOVED how she put absolutely no pressure on us to buy, yet informed us when it was time to move quickly due to the market. We will definitely be recommending Susan to all of our friends and family!
She went above and beyond to help us find the perfect house and we couldn’t be happier. Susan gave us the best advice when helping us get ready to list our home and then she sold our house in the first 24 hours! When we were ready to purchase our new home, but encountered difficulties with our mortgage company, Susan worked tirelessly, sometimes late at night, to help us break through the roadblocks and make our new home a reality. She is amazing at her job and is a truly special person. Thank you again for all your help! We couldn’t have had a better experience!
Local knowledge: Process expertise: 5 Stars Responsiveness: 5 Stars Negotiation skills: 5 Stars Susan was Great to work with, very patient and showed us lots of homes. She is honest and helped us ever step of the way. Responded quickly to meet all of our needs.
Susan Roberts handled the entire process for me. I had some challenges in finding the perfect home/condo as I am disabled and required some specifics in my home search. Susan helped me navigate through the search and also helped me to secure great financing, as well as to make certain all inspections took place in a seamless manner. She was extremely detailed in her paperwork from the beginning through the closing. Susan has a very keen understanding of the entire process. I feel that I was very fortunate to have Susan handle my purchase in its entirety thus making the purchase of my very first home a very positive experience.
We began in September, and the closing on our last property was held on December 30th. Eleven houses in four months is a great job by anyone’s measure. You went above and beyond normal listing services on several occasions and kept me abreast of all activity. Your suggestions for small improvements to several of the houses were spot on and helped them move quickly. Having worked as a broker and auctioneer in the real estate industry for over 26 years, I have worked with countless agents and brokers all over the country and your professionalism and knowledge of your area is on par with the best of them. Please feel free to use me as a reference in the future. Even though we have never met face to face, I feel like I have a friend in Indianapolis. Your handling of the listings, the showings, the sales, and especially the closings was flawless. Living in Alabama and selling houses in Indiana was a challenge at best, but you made the process as smooth as I think it could be.
Whether bank owned, HUD, short sale or through an REO auction, she was knowledgeable and well prepared and always represented us professionally. In addition, she represented my son in the purchase of his personal residence, which became a very involved purchase of a short sale, as well as the sale of our home and purchase of a new build. I feel that her personal organizational and communication skills and personal integrity are rare in the field of real estate. We have always felt she has our best interest at heart and would, without hesitation, recommend her to others.